We provide support to people who have experienced hate incidents or crimes because of hostility based on their race, religions, and disability. Caseworkers will
- Arrange to meet you at your home, if you wish
- Provide a language or sign interpreter, if you need one
- Listen to your needs and take your concerns seriously
- Undertake an initial risk assessment within one working day
- Offer you a single point of contact
- Develop an action plan with you to resolve the complaint. This could include
- Working with other agencies on the agreed actions to solve your complaint
- Taking action against the person who is causing the incidents - Support you throughout the process and if you need to go to court
- If you wish, work with your family members or carers, as appropriate
- Ask for your feedback to improve our service
- Aim for an outcome that is both realistic and agreeable to you
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