What if I don’t want to report an incident but need some support?

We provide support to people who have experienced hate incidents or crimes because of hostility based on their race, religion and / or disability. Caseworkers will:

• provide a language/sign interpreter, if you need one
• listen to your needs and take your concerns seriously
• undertake an initial risk assessment within one working day
• offer you a single point of contact
• arrange to meet you at your home, if you wish
• develop an action plan to resolve the complaint
• with your agreement, work with other agencies on the agreed actions to:
  – solve your complaint
  – take actions against the person/s who is causing the incidents, where possible.
• support you throughout the process and if you need to go to court
• ask for your feedback to improve our service
• aim for an outcome that is both realistic and agreeable to you